Terms of service

Terms & Conditions of Sondos Pharmacy

Sondos Pharmacy

Exchange & Returns

Customers may request an exchange or return within 14 days of purchase, provided it complies with official regulations and the product is in its original condition.

Refund Policy

Refunds will be issued using the original payment method, in accordance with payment provider rules and timelines.

For overseas orders, refunds will be processed only after the returned items are received and inspected. Applicable customs duties, service charges, and taxes will be deducted.

Order Processing & Cancellations

The pharmacy reserves the right to modify or cancel any order after contacting the customer, if necessary.

Compliance with Laws

All transactions, sales, exchanges, and returns must comply with applicable national laws and regulations.

Sales and returns ofmedicines, supplements, and vitaminsare subject to the Ministry of Health regulations No. 2/2012 and No. 3/2013.

International Orders

Payment for international orders must be made in advance.

Returns for international orders will only be accepted after receiving and checking the goods, and refunds will be issued after deducting applicable charges.

Product Information

We strive to provide accurate product images and information. However, product packaging and design may occasionally change due to manufacturer updates. Such changes may not immediately reflect on the website.